Building world class risk reduction software for end user computing is only half of what we do. We also deliver a comprehensive range of services to help you make the most of our products.
OUR SERVICES INCLUDE
We offer product installation services that ensure proper system installation and operation in your computing environment during initial system start-up and implementation.
We offer customization services to meet the highly -specialized needs of our individual customers. Customization is performed after a detailed technical analysis by our technical services group.
Our solutions work with your existing Excel spreadsheet and Access databases. We also offer data migration services for documents and records to migrate data from legacy systems and applications, if needed.
We offer training services that are geared towards users, administrators, and "train-the-trainer", and can be scheduled on or offsite.
Our system integration services include an analysis of existing business systems and applications, an understanding of customer's business needs, and designing and executing a plan to integrate our solutions with existing applications to optimize the product implementation and maximize your return on investment.
ONSITE TECH SUPPORT
We also offer onsite technical support in the event that the support provided under maintenance contracts (e-mail, phone, fax or remote diagnostic support) is not adequate to resolve the problem. Onsite technical support may be required to address issues related to a customer's specific server, database, network or desktop environment.
THE CIMCON CONSULTING GROUP CAN GUIDE YOU THROUGH
Our Consulting Group can help you implement EUC best practices in the form of policies, procedures, project plans and methodologies to ensure successful outcomes and end user acceptance.
Offering a complete portfolio of end-user computing (EUC) services that help clients achieve their business goals. Our EUC Consulting Group can anticipate, define, evaluate and solves the technological, business and compliance issues that arise in a constantly changing environment. With 12 years experience in the implementation of EUC solutions across a wide range of industries, we’re able to help clients implement best practices in the development, management and use of EUCs.
We have developed a TRACE methodology for end user computing that provides our clients with a Traceable, Repeatable, Accountable, Certifiable and Exception-based process that reduces cost through operational efficiencies and leads to sustainable compliance.
CIMCON TRACE methodology consists of the following phases:
We work closely with EUC owners and lines of businesses to establish objectives and project scope.
EUCs that pose highest risk in terms of business operations, financial reporting, and compliance are identified.
High-risk spreadsheets are analyzed using automated structural verification and logic inspection to locate errors or inconsistencies within the EUC.
Identified high-risk EUCs are brought under the controls you wish to establish, e.g., version management, access controls, etc.
On-going monitoring identifies exceptions and critical events in controlled EUCs, plus new or modified EUCs that pose risk.